Haute Polish

Wow...I was going to order for my Sis and I-but it sounds like a lot of hoops-I'm going to pass-so I appreciate all of the reviews...but I am VERY impressed that Ashely@***.com is willing to reach oUT like that-wOw!

I was going to order this product but not any more because of the comments bad product.

I was ready to order until I read this review. I just want one light and polish for the one time order; not reoccurring shipments of polish.

Can I do that?

thank you very much i was going to order but now i don't think so.....

Hello Haute Polish Customers,

I want to deeply apologize for your Customer Service experience with us here at Haute Polish. In no way are we wanting our loyal customer's upset over any misunderstanding regarding the offer.

We always take care of our customers and make sure that with any misunderstanding you are taken care of. Please contact us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST so that we are able to better assist you regarding all matters.

Bro your grammar is absolutely horrid.

This is not true. This company is a complete rip off.

They will not take the junk back and they want to keep any money they collected from your credit card. Read some of the complaints and try to tell me this is a misunderstanding. The people you have answering the phones tell you that you won't get a refund. It cost me $75.86 for what was supposed to cost $29.99.  I wanted to cancel my order and was told that I could send it back and they would not refund my money.

After reading other peoples problems with this company I am worried they will try to keep charging more on my credit card. I had berr

I just caught extra charges from Haute Polish last night. I called my bank automaticly and left it to them to deal with.

Although after reading these complaints I will contact them again let them know what I have found. I am also in North Carolina so I will see if this is something they should know.

Hi There,

I want to apologize for any misunderstanding there may be. The advertisement does inform you that you will need to pay separate shipping for the additional free light.

If you declined to pay the shipping for the free light, only 1 light will be sent as that is what you ordered.If you would like to return the product you have 30 days to do so by contacting us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST. You can always add the free light and pay the separate shipping by contacting us as well.

First, the offer I responded to was advertised as $14.99, buy one get one free, I was charged more, but only received one, then has swelled when I called and told that did not apply. They are ripping people off and concerned and aware consumers need to put a permanent end to such by not buying from this company.

I paid shipping and handling to receive the items and they will charge me again when they are returned although I did not receive what I ordered, that is no way to do business. My complaint has been filed with my state attorney General office and the charges disputed with my credit card.

Hi There,

It is definitely no rip off. You do have to pay SEPARATE shipping for the additional light which is why only 1 light was sent.

All information is on the pink packing list that comes with your light as well. You may contact us to return for a refund as you did place the order.

Disputing it with your credit card company knowing that you placed the order will cause you to lose the dispute and the charges being reversed on your credit card. There is a big misunderstanding on what was ordered an no rip off If you would like to return the products you may definitely do so instead of created a big mess with your account causing you to be even more upset.

Hi There,

I want to apologize for any misunderstanding or confusion there may be. It sounds like you were well outside of the 30 day in home trial when you contacted Haute Polish wanting to return.

We do state that the initial price is for 30 days only and would not deny a Return Authorization number within that time frame what so ever. Unfortunately, you did not get scammed at all and the BBB is aware of all Terms and Conditions as you were informed.

There is also no obligation for the polish club and with a simple email or call it is cancelled. You may feel free to contact us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST as we are always here for any questions or concerns you may have.

I was not out of the 30 day trial period on this product when I wanted to return it actually I am still in the 30 day trial. All customer service has to say is they will send you out another bottle of polish.

If you call multiple times and get a different person each time your answers are different each time. This company does not work with you. Unless you like drama do not order this product.

Just like the above comment is from them and it's full of bull. Do not order this product it does not work.

Amen! That is exactly their MO.

Do not deal with this company!

They cover their bases somehow legally but ethically they are bankrupt. Beware!

Whoever you are they must be paying you well to tell lies. I believe all these ladies..I have worked in customer service for many years this is not how you handle consumers.

Anything too good to be true normally is. All I have seen is your excuses and defending the company.

I'm not buying and I reporting on FB not to order. Bad Business

Hi There,

I want to apologize for any misunderstanding or confusion there may have been.We are not forced to stop charges as it sounds like you cancelled your polish shipments but went through the BBB when we were only a phone call away and would have been more than happy to assist you.Calling us after the fact means your lights were already paid off as it was after your 30 day trial period was over.I do apologize for your trouble and hope that you can make use of your Haute Polish kit in the near future.

Tina,

We did not steal at all unfortunately,you went to your bank before contacting us to see if we would at least work with you in refunding first which we would have to better accommodate you with no problem. You have a letter from your bank stating that you lost the dispute because our charges are valid. It states online that the refund is for the purchase price.The 43.00 payments are the purchase payments which is why that was refunded back to you.I really wish there was something we could do at this point but your bank was involved by you.The Terms and Conditions you agreed to online states that you are paying to try the product and the additional polish ordered is non-refundable.I'm sorry you will be disappointed as that is not what we intend to do at Haute Polish.It is very important to know the damage a dispute with a company may bring as we could have accommodated you if the bank was never involved.

Just reading post, it seems you could've still stood behind yr product & made sure the customer was ultimately taken care of w/ a refund ;it's in yr best interest too for reviews & word of mouth. (I see yr side(very expensive) since you have lots of complaints-I think it's still worth it....

Playing it this way just cost you my order.

I'm just 1 order I know... But we start adding up...

Hi Tina,

I can certainly understand your frustration however, You did dispute all charges with your credit card company before you gave us a chance to process your return in and refund on your account.The bank refunded you already and you lost the dispute making the charges stick as you did place the order and the Terms and Conditions were fully disclosed. Unfortunately,when a dispute is done we are unable to refund as your bank already has.The honest thing to do would have been to contact us to see how long the refund would take instead, you made us unable to refund with the dispute.The BBB is very much aware of company disputes and I deeply apologize for this happening.

So what exactly is the waiting time for a refund from a returned trial offer? Curious because the money comes out instantly & as the bank states, (and I used to work in the AHC dept) a credit is instant also.

The time depends upon the time the company takes to initiate it.

So, what DID you do to satisfy Tina? It really make a difference as to whether or not our business uses your product.

Thank you all for your support in my complaint. To date the company has done nothing to refund my money.

I was unhappy and returned the system because the colors were noting like shown the instructions said you may have to apply several coats , I followed the instructions but the polish was not quality product. I returned the product at my own expense because the company did not do that either. Do basically this company expects us to "trust" them from the start with the inital charge, send out shotty product , then they charge us again on the date it ships out to us, we return it call 3 times about the refund then we file a dispute with the bank will say they have completed their investigation and since I did in fact place the order I should contact the retailer for my refund , so I do that and claim that since I filed a dispute they could not issue me a refund claiming that the bank had issued my refund. Ummm sorry but I trust my bank and I have my statements there has been no refund.

So there really is no risk- free trial here. They have their product back and my money too. So sad they don't have an actual quality product to offer and extremely poor customer service so they could make thier money honestly like the hard working people who they Steal from. :( I'm so sorry for the other people going through this same thing.

I did file my BBB dispute so I'm waiting to hear back from them. I'll keep you all posted if I hear anything else.

Wow this is crazy! I was just about to order until I came across this page!

thank you all for your inputs! I will shop some place else!

Hi There,

I want to apologize for the confusion there may have been. We advertise to try for 14.95 as a 30 day in home trial.

During the 30 days if you decide to return you just give us a call at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST. The 3 payments are only charged after you decide to keep the lights,it pays for 1 light and you receive the other for free.This is only charged after the polish is kept after 30 days.The coats has to be applied in thin layers if the layers are thick it is done incorrectly and the polish will come off because of this.We would be more than happy to help you if you would like to give us a call and we greatly appreciate you as a customer.

WOW nicely done LuninessAir. I am almost ready to try this again after those terrible reviews.

I do understand how there are rules and guidelines regarding the purchase and also a defined process for using the polish. Not sure about the colors (3 reds) issue and honestly, I do want to try this but have now been scared off. Hopefully, for these few unhappy folks, there are thousands of happy customers although why aren't they writing a review here too? I think ONE would have given me the confidence to go ahead and do this but for now.....I 'll pass.

Maybe I will find this product appearing in one of the larger drug store chains that carry such products and I'll try it then. No credit card issues, wrong polish colors, continued billing and best of all.....no worry about returns. I can't wait to try this though and when I do I will definitely add my review here for all to see. Hopefully, once the $ issues are removed.....the product itself will become the focus and the review will be stellar.

I need something like this...we all do.....so if it's a scam it would be so disappointing. Good luck! And remember that customer service is EVERYTHING for business success. Maybe someone needs to take a look at that part of your business!

All my best. cc

Try sensationail or the sally handsome kit for about $60. Fantastic.

Worth every dime. Countless nail store quality manicures. You won't dislike it but if you do - return it.

Stick with name brands and stores that you, know. I get replacement polish at Walmart or Sally Beauty Supply.

I've tried applying this polish in thin layers as instructed. It takes about 4 -5 layers before you can't see through it.

And then when I went outside in the sunlight, I realized I could still see through it. And they keep sending me the most horrific colors. And I never signed up for automatic shipments.

I still can't get them to stop sending this garbage. Do not buy this.

Hi There,

I would like to apologize for your experience with Haute Polish. I can definitely understand your frustration and in no way were we wanting this to happen to you.

The order was placed online at hautepolish.com where the Terms are fully disclosed and you must agree to them before placing your order. There was a full refund of the amount charged put back to your card for this terrible inconvenience.Please contact us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST if there is anything we can do to further resolve this issue for you.

The problem is the same 3-4 coats polish look worst than when the kids play with polish I sent my kits back they still going in my account and to top it off I call them after this morning I got a package with more polish call them and was told they never receive my package these people are thief don't buy anything from them

Dear Downright pissed,

You need to contact your bank dispute it and stop the automatic drafts from coming out. Your bank will do it for you and on top of that you may want them to reimburse you for the money that they continue to take out of your account.

The same happened to me and that was the step I had to take and I have not had any problems since. Your bank is there to serve you, not Haute polish.