Haute Polish
Haute Polish Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Haute Polish has 1.5 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product demonstration, Speed of initial orde.
Cons: Misleading advertisement, Customer service, Double charges on my credit card.Most users ask Haute Polish for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Haute Polish has 1.5 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product demonstration, Speed of initial orde.
Cons: Misleading advertisement, Customer service, Double charges on my credit card.Most users ask Haute Polish for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Haute Polish Reviews
"SCAM"
Haute Polish is a complete scam. I thought that I would be saving money by purchasing this kit. But instead I have wasted nearly $300 on something I thought...
Fremont, California
SCAM
Haute Polish is a complete scam. I thought that I would be saving money by purchasing this kit.
But instead I have wasted nearly $300 on something I thought was going to be just $70. I was surprised to find all these extra charges on my card from a company called LUMINESS Air which is the company Haute Polish is under. Then I go back to my receipt and in very fine print below my receipt it says that aside from the total charges of $70 today, I would be charged 3 payments of $33 plus service fee after the first month. What?!
There was nothing throughout the entire process from beginning to end of me ordering the kit that it had mentioned those fees! On top of that, the quality of the product is so poor! The polish is so thin, even after six coats, I can still see through my nail and it does not last past a few days.
Terrible product, terrible price, absolute scam!!! DO NOT BUY HAUTE POLISH!
- Double charges on my credit card
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooksville, Florida
Resolved: Misleading advertisement. It will cost you more than you think and forget returning it!
I bought Haute Polish for $14.95. My credit card bill says 14.95 + 33.00 two weeks before I even receive it.
One step application...No way. Try three to four times before you couldn't see through the polish. Then it's sticky and it you wipe with the cloths given, it just removes the color. Not until you get you order do you read about the security deposit that will be charged.
Oh, and the additional polish you will continue to get every 3 month, (that the commercial says you can stop at any time) at an EVERY month payment of just $24.95! PRICEY! You can't just call and cancel. You have to put it in writing and say why.
I'm still waiting. And if you want to return the product you will wait on hold forever, and it will still cost you! You pay the trial fee, security fee, return fee, and...a 25% restocking fee. I though I was being careful to read the small print.
A lot of this information was not list until I received my order. This company stinks!!
I will cost you more than you think any way you go. It's cheaper to go to a salon.
- Misleading advertisement
Preferred solution: Full refund
Haute Polish ripoff!
When you see the ad you think, "that is a good deal", but on the check out page where know one would notice, they put in the smallest print that they will charge you two more payments of $33.00. I can't understand how a business can do this to unsuspecting souls that can not afford that cost on fingernail polish.
It also does not perform as advertised because I have never had it even begin to last as long as they say it will. I want to do something about this but they are not interested in helping us. I can't believe I did this again. They are not the first company to do this to us and I imagine it won't be the last.
I will only order from reputable companies from now on.
Also, it would help if TV people would not let companies do this to us.
I saw the infomercial and did not trust the TV ad. Thank you for verifying what I thought could be a scam.
Replying to
Raleigh, North Carolina
Overcharged and extremely annoyed
I will voice a complaint with the attorney general office in my state and encourage others to do the same. I ordered the buy one get one set advertised in their info commercial. They only sent one set and when I called I was told that I would be responsible for paying for the return postage and handling fees after being told I was not eligible for what they advertised. Whoever heard of such? They did not acknowledge what they sent was not what I ordered.
Now I am stuck with a *** product that I do not want from a shady operation that needs to be put out of business. With your help, that can happen. Tell everyone you know not to buy from these crooks. I plan on doing that!
Stay away! There are other companies that sell comparable products and value their customers. This company does not!
Preferred solution: Deliver product or service ordered
These idiots continue to bill me despite acknowledging that I requested to no longer receive products and my request to cancel club member services. They bill but have not sent any products.
I have informed them that I want absolute nothing to with them and asked that my information be removed from their data system. hopefully they will understand and do that.
Stay away from this company. You will be much better served doing business with one of their competitors.
Centreville, Virginia
Total ***! Gel polish Runs like water!!!!!
This company is only selling the led light. That's the only thing that works.
The gel polish-(total rubbish). The minute I applied it, it ran down my fingers. At first I applied first coat, cleaned and applied thin layers, still was forming down the edges of my nails. The automatically deduct $30-40 off my account, this wasn't mentioned any where.
Thieves, pls refund me, not interested in your product.
It's totally wrong, no information about your membership. Absolutely unfair, this product is not worth the money. Haute polish, this is not right for customers.
I know your trying to make money but understand you are killing your business with such poor quality. Nothing stops you from having good product into the market. I insist, am calling you this morning for my refund, it's not funny.
The TV stations should stop showing the Ad, truly without mincing words. You guys deceived me into buying this product.
You want great looking nails - get yourself a UV light from a Pet Store and hold your fingers under the light for 5-10 minutes after using regular polish for a long lasting high shine result.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Haute Polish - Extra Charges Review
I was not out of my 30 day trial. I received the device on a Monday and the very next day I called wanting a refund and was told I could not get one they would not give me a rma number or anything.
Yes I did get scammed. legally somehow you cover all your bases but the product and customer service stinks.
Anyone who is considering to purchase this product please do not because you will have nothing but a *** product and nothing but drama trying to return it. Ethically this company does not have any
I too ordered this product it was a buy one get one offer and I heard the same troubles as everyone else the products STICKS. They are scam artist..
They do not refund you the money there infomercials are all lies. They charge you the introductory price and then charge you an additional $33 for the next three months. They will also charge you $20 a month and send out three polishes every three months this is set up without your knowledge. You can never get a refund I got my product on a Monday Tuesday I called complaining wanting to return it they would not give me an RMA number and said that they are going to keep charging me the whole hundred and eight dollars.
I complained about the infomercial being misleading and a scam and their feelings were well, we'll get our money. That's all they're concerned about - we just need customers to call and order once and we will be set for life. THERE IS NO SUCH THING AS A MONEY BACK GUARANTEE!!!! THEY FALSE ADVERTISE AND GET AWAY WITH IT!!!!!
They do not care about their customers because they don't care if they ever come back. They get the initial order and they're happy with that because they know they're going to get paid for that initial order and if everybody just order once they can close their company and be millionaires with a *** product that never worked to begin with.
It said that the BBB lets them get away with this type of business practice. I have made many calls and never got any satisfaction from this company
My issue was not resolved I sent all the product back and have yet to receive a refund do not do business with this company
Horrible nail polish, no response from company
I saw the commercials and thought this was wonderful that I could do my own gel manicures at home! So did a fellow co-worker so we ordered 2 kits to split.
Within a few weeks of purchasing, all of my polish separated and NO color would come out onto the nail no matter what I did. It only went on clear. I have since emailed customer service TWICE (since I don't have time to sit on the phone for over an hour waiting to talk to someone) and have received NO RESPONSE.
I know they read it because I received a "read receipt" in my email. Don't waste your money!
Buffalo, New York
Nail polish didn't stay on at all
I've used other gel polishes and they are great. This one, did not stay on, peeled right off, and dried and ruined my nails.
They are now all broke off. They also tried to charge me a security deposit after I paid the $29. Lucky for me, my card was maxed out, so they couldn't. After reading the reviews, I will make it a point to keep the card maxed for the next few months.
So the...just $19...is a crock! And the nail polish staying on is a bigger crock!
I was so excited, and extremely disappointed.
Save your time and money!
Preferred solution: Full refund
I also thank all of you for your brave comments. Like you, i was excited to think that a high quality do-it-yourself nail product existed.
Too good to be true apparently. Good luck everyone getting your money back.
I truly hope you are successful.
I guess we should have know that the Luminesse Air company would be sellng another make believe product that does not deliver. We will need to watch in the future for more of their fantasy products so we don't fall for them!
Germantown, Maryland
Will not issue refund for returned "RISK FREE" trial of product.
Service is poor. I returned my product and they refuse to issue a refund for the $49.91 I was charged.(In my world that is THEFT!) RIP OFF COMPANY.
Was supposed to be a risk free trial. I was charged initially 49.91 then 43.00 then 22.00. Had to go through deactivating my card at bank to get them to stop.
Customer service claims that because I filed a dispute through my bank after returning product then waiting for them to do the right thing to issue refund they will not issue one. Filing a BBB complaint today.
Preferred solution: Full refund
Known for the shame crooks you are. Ni ma'am you are sadly mistaken and making excuses I have ky bank statements which I will happily provide that shows I was not issued a refund.
Waiting 2 weeks should have been sufficient time sine you immediately can take funds from a customer before they even receive product. Your company STOLE $49.91 from me and as I said I have nothing to hide I have my hank statements and my post office return mailing to provide to the BBB. I returned your product as I wad not happy with it. After being told during a complaint that I was not getting a refund I filed the dispute with my bank.
This is not over. I will ensure that your company us known for the crooks you are. False advertising poor customer service etc. This is far from over because you're failing to do the right thing and return my money.
I have a letter from the bank that shows that the did not issue me a refund. I am an investigator maybe you should investigate your one practices.Thid is not going away until I have my money IN FULl. I have everything to provide for my BBB complaint and from the looks if what I read I am not the only person experiencing this.
Karma baby.
Melbourne, Victoria
Haute Polish Nail Polish Review
Worst nail polish ever one step manicure not wish I kept receipt! $20 Aus bloody rip off gluggy tried 3 times *** product !!!!!
UPDATE- after reporting company to the BBB...
I wrote an earlier post about this scam of a company. To update I did file a claim with the better business bureau and the company was forced to stop charging my credit card.
However, when I called the company to return the entire system because #1 it really is a bad product and #2 it has cost me a total of $108 much more than the listed 19.99 the company basically told me tough *** but for your troubles how about we send you an additional nail polish WTF?! just save yourself the trouble and NEVER order this *** kit!
I am so glad that I decided to read the comments about this product...I was just about to order even though my gut instinct said something wasn't right with this product...first of all if this actually worked the way they claim it does then it would be much more expensive, so I figured it was the polish that must be so expensive in order for them to sell this so called "amazing" product... I guess its true what is said about "if it sounds to good to be true then it usually is"...Glad I listened to my gut and decided to read the comments...I believe you saved me from ruining Christmas for my family because I am sure it would have overdrawn my checking account also a few times which would have ruined our Christmas!!!!!! Thanks so much for your post:)
False advertisement
Bought the warm kit, six shades, the image shows one purple color in the kit. Sure enough they send me two purples.
I called them and they said they send a warm kit of whatever is in season, whatever they feel like sending you basically! I said you all need to change your image or state it on the websites under the product description. The lady named Tony just said " anything else I can help you with, ok have a nice day" that's it, I was supposes to shut up with that. And no resolution.
So they make you feel like you're the one at fault after they mess up and take your money, but before that they treat you like royalty to fool you.
I think am going to go to the better business bureau, and make an official complaint there too, since complaining to them goes unnoticed. Customer service at Haute Polish sucksss!!!!
Preferred solution: Fix the website, stop fooling customers.
I got the same thing with haute colors. Two of the same color.
What a pain.
The label was changed on one.
Pretty ***. The product dried quick but not a hard surface.
Product=*** and Company=SCAM ARTISTS
product was advertised as a bogo for 19.99 you pick your colors and then they claim that if you don't like the product you can return in 30 days but not really because they make it nearly impossible.
Then you try the product and it SUCKS I have tried a ton of these gel nail things and mostly all of them are not as good as a salon. However, target has a decent kit. anyways they sent the wrong colors and I ended up with 3 classic reds!! ok fine but to make it worse THEY SUCK, you have to apply like 3 coats just to get the color close enough to good and then because you have applied three coats the whole nails peal off in one day!
But the worst part is that nothing costs 19.99 I have been charged a total of three times for a total of ///$108 ( I should have gotten 10 manicures for that price) and they enroll you in some nail club without your consent and bill you for that but good luck getting the payments stopped!!!!!!!!!!!!
Preferred solution: Let the company propose a solution
WOW...I'm so glad I read the comments before ordering. l'm not shocked; as I've been ripped off before by these types of schemes.
Buyer beware !
Thank goodness I read all the negative comments and complaints with this product/company; as I was about to order it myself until I thought, "I should read the comments before I order".... I'm so glad I did.
Thanks to all those who wrote to inform and protect others ! I WILL NOT be ordering.
Post Falls, Idaho
Haute Polish - Charge Review from Post Falls, Idaho
I just noticed that Haute polish charged me an extra 45.95 on top of the 29.91. I was not aware there would be a charge so I dusputed it with Haute polish.
They told me there was an email sent to me after I placed my order to notify me of the terms, but I never received it. So I got an overdraft fee of $35 & I asked them to refund me & they said they have no way of being able to do that..... What are you serious!! I spoke with a supervisor Elizabeth & while we were on the phone she said ok mam we just refunded you the 75.86 & resent you the email explaining the 45.95 fee so you're now aware & we can't refind you the overdraft fee.
I specifically us a credit card with only $300 limit in the account for all my online purchases so I just in case my card is compromised. Haute Polish is a scam with false advertising! DO NOT purchase their product!! Their customer service department are like robots reading a script.
They are very SHADY please don't get fooled by their false advertising! I hope this doesn't happen to you.
Thank you I was about to purchase this item. Woo you just saved me!!!! Thank you
Vista, California
Haute Polish - Nail Polish Review from Vista, California
I will never buy this product again. I am better off going to a professional who knows what they are doing.
I wore the product for two days. The polish started to peel off and my nails were stained. And it's a scam for $19.95. You really end up paying an additional $99.
That was my fault. Do not be like me. Do not purchase this product. Oh, if you do, the delivery will take 2-6 weeks.
My advice: Spend the money on a professional.
Suwanee, Georgia
False advertisement!
I ordered this product months ago and no matter how many times I use it my nails never look like the nails on TV. The same when my daughters use it.
And everytime the infomercial comes on a TV I get an instant attitude because the advertisement is so dishonest. It always seems like you have to put like 3-4 coats of polish on your nails in order for the color to come out right and even then your nails look like you painted your nails with that nail polish you buy your daughters when they are like 3 or 4 years old from the play kit. And it takes longer than the 10 minutes that they advertise because you have to put on so many coats. I feel bad that I purchased this product and feel even worse that I got one for a friend, I had to give her another gift to make up for this one.
Please people I admonish you go to the Nail Salon, or just get a gel nail polish from Walmart or Sally's, trust me it's less headache and far less expensive than this mess.
The best advise I can give is this, when you see the infomercial come on tv.... CHANGE THE CHANNEL!
- Misleading advertisement
Preferred solution: Let the company propose a solution
So glad I read all the reviews before I bought this product. I'm taking everyone's advice and turning the channel.
About
Haute Polish is a gel nail polish system created by design to have all of the functional characteristics not to weaken nails. The proprietary formula does not require harsh adhesives; it utilizes the latest in space-age polymer breakthroughs to successfully keep nails look flawless. Haute Polish is 100 solvent-free; thus, eliminating the risk of solvent cure trap contamination on the nails. Furthermore, its one-step gel innovation is designed to quickly and conveniently remove from nails within minutes using its ingenious Haute Polish Remover Pocket eliminating the need for long soak-off times, scraping and grinding. Haute Polish is supposed to be long wear of up to 14 days found in traditional gel nail polish but without damaging or weakening the nails.
Haute Polish is ranked 561 out of 2103 in Cosmetics and Personal Care category
Hi There,
I want to apologize for the misunderstanding you are having with Haute Polish. When placing your order online and not calling to receive the special offer from the T.V ad,you are signing up for a 30 day in home trial for 14.95.
A fully refundable security deposit,which is one of the monthly payments upfront is charged at the time of shipping to make sure we will receive the products back within the 30 days.If you are not satisfied you will contact us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST for a Return Authorization Number. By contacting us within the 30 days, there is NO 25% restocking fee as it states in the Term agreement that this is for refused packages only. If you decide to keep the package after the 30 days, there are 2 monthly payments of 33.00 to pay off 1 light and the second light you are receiving for free.
Also,by contacting Customer Service your club may be cancelled at any time. This information is fully disclosed online before,throughout and when you click the checkout button.Feel free to email me personally Ashley@***.com and I will contact you to better resolve your issue and return.
Wow...I was going to order for my Sis and I-but it sounds like a lot of hoops-I'm going to pass-so I appreciate all of the reviews...but I am VERY impressed that Ashely@***.com is willing to reach oUT like that-wOw!
I was going to order this product but not any more because of the comments bad product.
I was ready to order until I read this review. I just want one light and polish for the one time order; not reoccurring shipments of polish.
Can I do that?
Yes, If you would like to do this for 1 light only it is a 1 time payment of 19.95 +shipping and processing. Be sure to contact us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST to speak with a Customer Service Representative.