Anonymous
map-marker Conneaut, Ohio

Misleading advertising lies lies lies

Your ad says 14.95 with free shipping. Small print you dont see is yes that wmt but after 15 days you pay 100 more. These knd of advertisements are stpid and suck people in .no thankyou i dont want my credit card Billed later. They claim to send you a second one for free well thats *** too. I love my nails but no way am i going to pay this much money, especially unknowingly!!!! The colors are beautiful but these companis neeed to not rip the public off , be upfront about costs. And why exactly am i complaining in atleast a hundred words lol. It doesnt take long to complain about something, why does it keep kicking me back just because i dont have one hundred words or more, wow o wow o wow o wow
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Reason of review:
Problems with payment
1 comment
LuminessAir

Hi There,

Haute Polish does have many offers and specials that you may choose from.Please do not hesitate to contact us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST and we would be more than happy to select a kit that better fits with your budget and colors you like best.

Anonymous
map-marker Los Angeles, California

HAUTE POLISH IS DECEIVING

UNLESS YOU WANT TO READ THE 'FINE PRINT' TO THE INTH DEGREE, BEWARE!! The infomercial is extremely deceiving and misleading - DON'T FALL FOR THIS - BUYER BEWARE - YOU WILL END UP PAYING HUNDREDS OF DOLLARS - NOT $14.95 AS ADVERTISED. I was charged 4 separate charges on my credit card which were not what I thought I signed up for. And this is not the end - one of the charges said payment 1 of 3 for $45.95. What the *** was this for - cheap stuff and not worth the $14.95. Next time I will go to the internet and look for negative feedback before purchasing ANYTHING on an INFOMERCIAL. Now it is tainted. All informercials will be paying the price of a few who are deceitful and misleading. Sorry for this.
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Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
LuminessAir

Hi There,

I can certainly understand your frustration and would like to help you with this.While placing your order online, the 14.95 cost is to try Haute Polish for 30 days only.We do believe in full disclosure of all Terms and Conditions, as they must be agreed upon before checking out to acknowledge the consumer understand the offer.We would be more than happy to help you in any way possible for this misunderstanding, if you could please contact us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST. Haute Polish deeply apologizes and will accommodate you in the best way possible.

Anonymous
map-marker Tampa, Florida

Haute Polish - Nail Polish Review from Tampa, Florida

This stuff sucks big time. I just called to cancel my order and they say I still owe. BS they can have the nail *** back. They say it last for 14 days I was lucky if it lasted 1 day before it peeled off.
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Reason of review:
Poor customer service
2 comments
Guest

So glad I read these comments BEFORE I placed an order!! Thank you ladies for taking the time to let us know about your experience with this...I'm sure it saved me a lot of headaches...won't be ordering this after all!!

LuminessAir

Hi There,

I want to apologize for any trouble you may be experiencing with Haute Polish.Please contact us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm so that we may go over product use and get you taken care of with your Haute Polish order. You may also email me personally Ashley@***.com so that I may better assist you.

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Anonymous
map-marker Ocoee, Florida

Haute Polish - Money Back Guarantee Review from Ocoee, Florida

I'm watching the ad now, it says "one step" and "30 day money back guarantee, no questions asked" and "$19.95 with no additional monthly payments." They're also running a BOGO offer. I'm glad I looked up reviews first.
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2 comments
Guest

Thank you for sharing your experience and saving me from this experience. I saw the ad and website for more info.

On the website it states the additional 3 payments of $33.00 (approx) which would make it over $100.00.

I stumbled across this website as I was looking. I'll keep my money and avoid Haute polish.

Guest

I was charged $19.95 for the "free" trial! Not to mention all of the $33.00 charges and the three $22.00 charges for ONE small box of polish!

this is a scam and the company is a rip off. After calling twice I finally got some of the money credited back but not enough. And no, the polish did not work. It peeled off within a couple days and looked horrible!

Do not buy this product. I wish I would have read reviews before purchasing.

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Anonymous
map-marker Baltimore, Maryland

Horrible Customer Service!

Two years ago I sent for their TV offer. I paid the initial costs. For the last 1 1/2 years I have been trying to end my contract with this horrible company! I even contacted the BBB in Texas where they are located. These people keep taking money out of my checking account at the rate of $22.00 a month! I have yet to receive any of the product since the initial shipment. This is a complete scam. I am actually closing my checking account as a last resort. As far as I'm concerned these crooks owe me close top $300.00.
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Loss:
$300
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

1 comment
LuminessAir

Hi There,

I would like to apologize for any inconvenience this may have caused you. We do inform all Haute Polish customers that 30 days after your initial order, you will be shipped the refills of polish every 3 months.There is no obligation for the polish club and it may conveniently be cancelled by contacting us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST. There is also a pink packing list that comes with your initial polish order that informs you to write us a letter of cancellation as well,either way is fine and we cancel right away.Please contact us and we would be more than happy to assist you with this matter.

Anonymous
map-marker Memphis, Tennessee

They tell you it cost$19.91 but they add recurring membership fees.

The quality of the polish is not worth it! They Tell you up front that you get all of these products and guess WHAT you end up paying hundreds of dollars for this bull *** and when you can customer service they give you the run around. CUSTOMTER SERVICE WILL HAVE YOU ON HOLD FOREVER UNTIL THEY WANT YOU TO HANG YOU FIRST. AND IF YOU DO PURCHASE THIS PRODUCT JUST BECAuSE YOU ARE CURIOUS Buy a prepaid visa card so they will not come back to rob your checking account! DO NOT BUT THIS PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!OR YOU WILL BE SORRY!!! That's right Buyer beware of This fake infomercial and learn from others mistakes. The polish is very thin. A horrible experience.
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Jah Ogl
map-marker Warren, Michigan

Nail Polish Review

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Four coats and hardley any color light useless product not wort the extrobantly high price i am trying toobtain a refund no luck
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Reason of review:
Bad quality
Lesli Thq
map-marker Bogot, Distrito Especial

Nail Polish Review

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This is a complaint. MISLEADING ADD. It will cost MUCH MORE than what add says. I ordered on Nov 5. Got my credit card charged. Today, Jan 7, it has NOT ARRIVED.
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Reason of review:
Pricing issue
Anonymous
map-marker Grenada, Mississippi

Haute Polish - Online Order Review from Grenada, Mississippi

I actually order it the money was taken out of my account but i nevered recevied my order. I put my order in December 26 2014. Now its January 8 2015. I will like to be contact.
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Reason of review:
Problem with delivery
1 comment
LuminessAir

Hi There,

I would like to apologize for the inconvenience this has caused you.We would be more than happy to check your tracking and order status for you if you could please contact us at 1-87*-***-**** Monday-Friday 8:30am-5:30pm CST so that we may further assist you with this matter.

Anonymous
map-marker Johnstown, Colorado

Haute Polish Nail Polish Review

I have the CND lamp and do my own nails. This one step process was appealing! I tried it and the polish wipes right off with the finishing wipes! It's terrible! Save your money!
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Reason of review:
Bad quality
Anonymous
map-marker Fair Oaks, California

Nail Polish Review

Followed directions precisely. Used the clean wipe to brighten the manicure, perhaps instruction booklet and some of the two thin layers came off. This is not acceptable.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Chicago, Illinois

Other Product Review

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I emailed haute polish in regards to an issue I am having and the original email went out on jan 3rd! I am expecting a prompt response. I would hate to contact the BBB about my original complaint.
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Reason of review:
Poor customer service
Anonymous
map-marker Ravenna, Ohio

Haute Polish Nail Polish Review

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I Ordered a week before Xmas and was supposed to get upgraded shipping so it would be before Xmas and here it is the first of the year and they say it is going to be at least another week will never order their stuff again
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Reason of review:
Problem with delivery
Anonymous
map-marker Arlington, Texas

Neiman Marcus sells this brand

Based on all the reviews, why would Neiman Marcus sell such a product if it is so bad? Their kit is black and the price is $79.00. Has anyone tried the kit from Neiman's? Based on their website the product is in stock with only 2 left so they must have sold a lot of them. Note that this kit isn't the same offer and certainly not a BOGO. Please comment if you have heard any feedback from anyone who has purchased Haute Polish kit from Neiman's. I apologize for the rambling but this review box requires 100 words or more.
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Anonymous
map-marker Lawrenceville, Georgia

Nail Polish Review

After reading the review s im glad i didnt order this product
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Reason of review:
Not as described/ advertised
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